Last updated 9th April 2024

This privacy policy explains how we use any personal information we collect about you when you contact us.

Introduction

This Privacy Policy describes how Global Boiler Aalborg (“we,” “us,” or “our”) collects, uses, and shares personal information when you use our website at https://globalboiler.com (the “Site”). By accessing or using the Site, you consent to the practices described in this Privacy Policy.

Data manager

Global Boiler Aalborg A/S

Lejrevej 7, 9230 Svenstrup J – Denmark

33503849

Communication with potential customers

If you have questions about our site or wish to hear more about our services, then you have the option to contact us through either:

• Contact formular
• Email
• Phone

Through this provided information, we will be able to enter into dialogue with you e.g. answer questions about our services. We only process the provided information in connection with our communication. The information we normally process here is your name, email, and phone number.

The basis for processing your personal data is the data protection regulation’s article 6, paragraph 1 litra f according to the Danish Datatilsynet.

We delete our communication with you when it is clear you no longer want our services or not. Should a special case arise a need to store your personal data for a longer period of time, this could be the case.

Collected data 

As data manager cf. GDPR, we use the following data treatment activities:

Visits on our website

When you visit our website, we use cookies in order for the website to function, which you can read more about in our [cookie policy].

We may collect the following types of personal information when you visit our Site:

• Personal Information: This may include your name, email address, phone number, and any other information you provide when you contact us, request a quote, use our services, or apply for job positions with us. We may also collect CVs and photographs of individuals when necessary.
• Log Data: When you use our Site, our servers may automatically record information, including your IP address, the pages you visit, the time and date of your visit, and the browser and device information.
• Cookies: We use cookies and similar tracking technologies to improve your browsing experience and collect information about how you use our Site. You can manage cookie preferences through your browser settings.

Customers

We need to communicate with our customers to ensure that the service is delivered correctly. Through this, we can process information about name, address, services, special agreements, payment information, and the like.

The basis for processing this personal data is the data protection regulation’s article 6, paragraph 1 liter b.

When the service has been delivered and any outstanding issues have been completed, we will immediately delete the personal data.

Accounting

We must save all accounting documents cf. the Accounting Act. This means that we store invoices and similar attachments for accounting purposes. This may include general personal data such as name, address, service description.

Our authority to process personal data for bookkeeping is Article 6, subsection 1 letter of the data protection regulation.

We store this information for a minimum of 5 years after the current financial year has ended.

Job Applications

We gladly accept job applications intending to assess whether they match a recruitment need in our company.

If you send us your job application, our authority to process your personal data is the data protection regulation, article 6, paragraph 1 liter f.

If you have sent an unsolicited application, HR will immediately assess whether your application is relevant, and then delete your information again if there is no match.

If you have sent an application for an advertised job, we will dispose of your application in the event that you are not hired, and immediately after the right candidate has been found for the job. Should we want to keep your information, we will ask for your consent.

If you are part of a recruitment process and/or hired for the job, we will give you separate information about how we process your personal data in this connection.

Cookie Policy

Cookies are small text files placed on your computer when you visit our website. They serve various purposes, such as making websites work efficiently and providing information about your actions to website owners. We use cookies and similar tracking technologies to enhance your browsing experience and collect valuable information about how you interact with our site. These technologies allow us to deliver a more personalized and improved service to you.

Outlined below are the categories of cookies we may use along with a description of their specific purposes:

• Strictly Necessary Cookies: These cookies are essential for our website to function correctly. They ensure the security and compliance of our site with relevant regulations. Disabling these cookies may impact the performance of our website.
• Performance Cookies: We may use performance cookies to gain insights into how visitors use our website and services. These cookies collect data on the most frequently visited pages and identify any error messages received from specific pages. The information collected through performance cookies is used to enhance the functionality and overall performance of our website.
• Functional Cookies: Our website may employ functional cookies to remember information you input or choices you make, such as your preferred username, language settings, or region. These cookies enable us to provide enhanced and more personalized features.
• Personalization: These cookies may be set by our site’s advertising partners. While they do not store personal information directly, they do identify your browser and internet device uniquely. These cookies allow our advertising partners to build a profile of your interests and deliver relevant advertisements on other websites.

Please note that most web browsers provide the option to block or manage cookies. You can adjust your preferences through your browser settings, which will also notify you each time a cookie is delivered to your device.

How we handle your information

We handle your information in regards to different areas. Here you can see how:

• Costumer- and supplier information
  If you or your employer is either a customer or supplier to us, we store and handle a selection of personal information about you and other involved parties. This is to administrate our cooperation in order to be able to invoice the service and to be able to send you relevant information related to the agreement.
• Website
  We gather information to help us improve on the user experience on our website, to improve our Site and services. This includes analyzing trends, troubleshooting, and conducting research. 
• Marketing 
  When filling out a form on either our website or on one of our social media platforms you provide us with direct contact information. This ensures that we contact you in regards to a wished topic that was the topic for the form.

All information provided will be used for the specific task that is was asked for. When the task is finished it will be stored for 3 months or until you want the information A) erased, B) changed or C) contained in our database for new set period.

Global Boiler Aalborg processes personal data on the following legal bases:

• Consent: When you provide your explicit consent, we may process your personal data for specific purposes, such as receiving marketing communications or participating in surveys. You have the right to withdraw your consent at any time.
• Contractual Necessity: In certain instances, we may need to process your personal data to fulfill a contract or take steps at your request prior to entering into a contract. For example, when you request a quote or use our services, we process your data to provide the requested services.
• Legal Obligations: We may process your personal data to comply with legal obligations or regulatory requirements. This includes situations where we need to retain and disclose certain information for tax, legal, or security purposes.
• Legitimate Interests: In some cases, we process personal data based on our legitimate interests, provided that your rights and interests do not override those interests. Our legitimate interests include improving our website and services, conducting research, and communicating with you about our services. You have the right to object to this processing.
• Vital Interests: In exceptional situations, we may process personal data to protect someone’s life, such as in emergencies or life-threatening situations.

Global Boiler Aalborg respects your rights and interests regarding the processing of personal data. If you have any questions or concerns about the legal bases for processing your data, please contact us using the information provided in the “How to Contact Us” section.

International Data Transfers

If you are located outside Denmark or the European Union and choose to provide information to us, please be aware that we transfer the data, including personal information, to Denmark and process it there. By submitting your personal information, you agree to this transfer, storing, or processing.

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If you are located in a region with laws governing data collection and use that may differ from EU law, please note that you are transferring information, including personal data, to Denmark, which does not have the same data protection laws as your jurisdiction.

How long do we store your information?

We commit to regularly erasing your personal data when it becomes obsolete for the initially intended purposes of collection. Usually, emails with last response 6 months ago will be deleted if the senders details are no longer required to execute our services on the initial problem and if no new requirements of our services is requested while the first is being processed. However, we retain your personal data to the extent that the legislation requires it, as is the case, for example, with bookkeeping data covered by the Bookkeeping Act.

Privacy by Design and Default

Global Boiler Aalborg is committed to implementing privacy by design and default principles. This involves integrating data protection considerations into the development and operation of our services and systems, ensuring that privacy is a key component of the design and default settings.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Most of our videos are embedded from our YouTube channel. You can read about YouTube’s privacy policy here: https://policies.google.com/privacy

Data Subject Rights

As an individual whose personal information is processed by Global Boiler Aalborg, you have the following rights:

• Right to Access:
  You have the right to request access to the personal information we hold about you. This includes information about the purposes of the processing, the categories of personal data concerned, and the recipients to whom the personal data has been or will be disclosed.
• Right to Rectification:
  You have the right to request the rectification of inaccurate personal data concerning you. We strive to ensure that the information we hold is accurate and up to date.
• Right to Erasure (“Right to be Forgotten”):
  You have the right to request the erasure of your personal data under certain conditions. This includes situations where the data is no longer necessary for the purposes for which it was collected or if you withdraw consent.
• Right to Restriction of Processing:
  You have the right to request the restriction of processing of your personal data. This would involve limiting the way we use your data while your concerns about its accuracy or the reasons for processing are addressed.
• Right to Data Portability:
  You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
• Right to Object:
  You have the right to object to the processing of your personal data, including profiling, based on legitimate interests. We will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing.
• Automated Decision Making and Profiling:
  We do not engage in automated decision-making, including profiling, which produces legal effects or similarly significantly affects you.

To exercise any of these rights, please contact through office@globalboiler.com.

How we protect your personal data

At Global Boiler Aalborg, we are unwavering in our commitment to safeguarding your personal information. Our dedication to data protection drives us to implement rigorous measures aimed at ensuring the highest level of security for your data.

We employ stringent security practices that include physical access controls, the use of secure data transmission via HTTPS, restricted access to sensitive data, continuous monitoring for potential threats and vulnerabilities, and more. These measures collectively reflect our resolute dedication to preserving the privacy and integrity of your personal data.

It is important to acknowledge that while we implement comprehensive security protocols, no method of data transmission can guarantee absolute security. Nevertheless, our commitment to providing you with the utmost protection for your data remains steadfast.

Risk assessment

With our collective commitment to uphold a secure environment for your data, we believe that it is stored safely. Our security system is regularly updated and checked for potential holes and is therefore always at the highest level of security that we are able to provide.

Risk management

Should a threat to your data arise we stand ready to strengthen our protection and oversee the analysis of the potential outcome. We will notify those the leak would involve.

Record of Processing Activities

Global Boiler Aalborg maintains a record of processing activities as required by GDPR. This record outlines the purposes, categories of data, recipients, and security measures for each processing activity. If you have specific questions regarding our record of processing activities, please contact us using the information provided in the “How to Contact Us” section.

Changes to this Privacy Policy:

Global Boiler Aalborg reserves all rights to update or to change our Privacy Policy at any time.

We therefore invite you to check our Privacy Policy periodically as your use of our services after our modifications in our Privacy Policy, will constitute your acknowledgment of these.

How to contact us:

Please contact us if you have any questions about our privacy policy or information we hold about you:

• Email: office@globalboiler.com
  • Phone +45 29 100 300
  • Write to us at: Lejrevej 7, 9230 Svenstrup J, Denmark

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details below:

Data Protection Officer:

Dann Hove Andersen

DHA@globalboiler.com

Complains

If you believe that Global Boiler Aalborg has not complied with your data protection rights, you have the right to make a complaint to the relevant supervisory authority.

We encurage you to contact us on office@globalboiler.com.

In Denmark, the supervisory authority is Datatilsynet. Contact details can be found on their website: www.datatilsynet.dk.

Notice of change in Privacy Policy
We reserve the right to modify or amend this Privacy Notice at any time. When we do, we will note the date of the version on the Privacy Notice and post it on this website. You can tell when we last updated this Privacy Notice by checking the “Last Updated” date at the top of this Privacy Notice. We encourage visitors and Customers to frequently check this page for any changes to our Privacy Notice.